- A good level of Czech or Polish language is mandatory(English or Romanian is a must)
- Customer Service
- General Knowledge
- Quality Focus
- Problem Solving
- Financial Knowledge
- Documentation Skills
- Listening Skills
- Communication Skills,
- Risk Management Skills / Problem Resolving
Customer Service Representative Job Duties:
· Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Client assistance in account creation procese.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Analyzing customers needs in order to match them
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
For all of the above we offer you:
- Fixed salary
- Monthly and annual bonuses
- Monthly earnings above the average
- Opportunity to promote in upper management
- Full time job with 8 hours/day contract
- Powerful brands
- Luxury office in a high-end business environment
- Company phone
- Personal computer
- Possibility to work and promote in our foreign offices
- Free specialized training sessions based on sales techniques, personal development and more